Frequently Asked Questions
General
What is Zentec Solutions?
Zentec Solutions is a Canadian web hosting provider offering secure, reliable, and high-performance hosting services to individuals and businesses.
Where are your servers located?
Our servers are housed in top-tier, ISO-certified data centers in Canada, ensuring low latency, high availability, and compliance with local data-residency regulations.
Do you offer migration services?
Yes—our expert team will migrate your existing website to our platform free of charge, with minimal downtime and no data loss.
Hosting
What types of hosting do you offer?
We provide a range of shared hosting plans (Starter, Pro, Premium) designed to suit everything from personal blogs to high-traffic business sites.
Can I host multiple websites on a single account?
Absolutely. Our Pro and Premium plans allow you to host multiple domains and websites under one account.
Do you include SSL certificates?
Every plan comes with a free, Let’s Encrypt SSL certificate to encrypt your site’s traffic and boost visitor trust.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal for flexible, secure payments.
Do you offer a refund policy?
Yes—we stand behind our service with a 30-day money-back guarantee. If you’re not satisfied in the first month, simply let us know for a full refund.
Can I upgrade or downgrade my plan at any time?
You can change your hosting plan up or down at any time directly from your client dashboard; billing will be prorated accordingly.
Technical Support
How can I reach your support team?
Our support staff is available 24/7 via live chat, email, and phone to assist you with any questions or technical issues.
Do you assist with WordPress installation and setup?
Yes—we offer one-click WordPress installation plus free guidance on configuration, themes, and plugins.
Are regular backups included?
All hosting plans include automated daily backups, so your data is always safe and can be restored at any time.
Domains
Can I register a new domain through Zentec Solutions?
Yes—we offer registration for a wide variety of extensions, including .com, .ca, .net, and many more.
Can I transfer my existing domain to your service?
Certainly—you can initiate a domain transfer through your client area, and our team will guide you through the process.
Do you provide WHOIS privacy protection?
Yes—we include WHOIS privacy protection to keep your personal contact information hidden from public domain records.
Will Hostiko web hosting plan work for my business, blog or personal website?
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