Knowledgebase
Each invoice in your Zentec account has a status that shows whether it has been paid, is still due, or has become overdue. Here’s how to interpret these statuses and what actions (if any) are required.
✅ Step 1: Where to Find Invoice Status
-
Log in to your client area: https://zentecsolutions.ca/billing
-
Click on Billing > My Invoices
-
Each invoice line will include a status label such as:
-
Paid
-
Unpaid
-
Overdue
-
Cancelled
-
Refunded
-
???? PAID
✅ You have successfully paid this invoice.
No further action is needed.
???? UNPAID
⚠️ This invoice has been issued but not yet paid.
-
Check the due date and pay before it expires to avoid service suspension.
-
Click View Invoice > Pay Now to complete the transaction.
???? OVERDUE
❗ This invoice is past its due date.
-
Your service may already be suspended.
-
Pay immediately to restore access and avoid late fees.
-
Contact support if you need assistance or payment arrangements.
???? CANCELLED
This invoice was voided — usually because the service was cancelled before payment or reissued with corrections.
✅ No action required.
???? REFUNDED
This invoice was previously paid but has since been refunded either partially or in full.
Check your email or transactions for refund confirmation.
???? TIP: Automate to Avoid Overdue Invoices
-
Enable Auto-Pay under Billing > Payment Methods
-
Turn on Email Reminders under Account Settings to stay informed
ℹ️ Still Confused?
If you’re unsure about a specific invoice, feel free to open a support ticket and our billing team will clarify everything for you.
- 0 Users Found This Useful
Related Articles
Powered by WHMCompleteSolution
