At Zentec Solutions, we understand that technical issues can happen at any time — not just during office hours. That’s why we offer support options even when our team isn’t online.
Here’s how you can get assistance outside of regular business hours:
???? What Are Our Business Hours?
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Monday to Friday: 9:00 AM – 6:00 PM (Atlantic Time)
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Weekends & Holidays: Emergency support only
✅ Option 1: Submit a Support Ticket (Best Method)
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Click Support > Submit a Ticket
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Tickets submitted outside business hours will be queued and assigned to the next available technician
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High priority tickets (e.g., website/email down) are monitored after hours and may be handled sooner
✅ Option 2: Check the Knowledgebase
Before waiting for a reply, you can try finding answers in our self-service articles:
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Go to Support > Knowledgebase
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Topics include website errors, email setup, DNS configuration, billing, and more
✅ Option 3: Emergency Support (If Available)
If your plan includes emergency coverage or if the issue is critical (e.g., hacked site, major outage):
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Mention “URGENT – AFTER HOURS” in your ticket subject line
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Our system will flag it for on-call staff to review
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Additional fees may apply depending on your service agreement
❌ What NOT to Expect:
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Live chat and phone support are not guaranteed after hours
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Routine requests (site edits, plugin installs, etc.) will be handled during business hours
???? Pro Tip:
If you frequently need late-night assistance, ask about our Premium Support or Managed Service Plans, which include extended coverage and guaranteed response times.
