Need help with your website, email, billing, or domain? The best way to reach our team is by submitting a support ticket through your client area. This ensures your request is tracked, prioritized, and handled by the right department.

Here’s how to do it:

✅ Step 1: Log in to Your Zentec Client Area

• Go to https://zentecsolutions.ca/billing

• Enter your email and password

• Click Login

✅ Step 2: Navigate to the Ticket System

• In the top menu, click Support > Submit a Ticket

• You’ll see a list of departments, such as:

  • Technical Support

  • Billing & Invoicing

  • Sales & Pre-Sales Questions

  • Website Development

✅ Step 3: Fill Out the Ticket Form

1. Select the correct department based on your issue

2. Enter a clear subject line (e.g., “Website Down”, “Need DNS Change”, “Invoice Issue”)

3. Describe your issue in detail:

   • What you were doing

   • What the problem is

   • Any error messages or screenshots (attachments allowed)

4. Click Submit Ticket

✅ Step 4: Track and Respond to Your Ticket

• You can view all your tickets under Support > My Tickets

• We will reply by email and through the portal

• Simply reply to the message to continue the conversation

???? Tips for Faster Support:

• Attach screenshots or links when possible

• Use one ticket per issue to avoid confusion

• Clearly state if it’s urgent (e.g., site down, email not working)

ℹ️ Need Immediate Assistance?

While tickets are the fastest way to get organized help, you can also use live chat (if available) or call our support line during business hours.