Each invoice in your Zentec account has a status that shows whether it has been paid, is still due, or has become overdue. Here’s how to interpret these statuses and what actions (if any) are required.

✅ Step 1: Where to Find Invoice Status

• Log in to your client area: https://zentecsolutions.ca/billing

• Click on Billing > My Invoices

• Each invoice line will include a status label such as:

  • Paid

  • Unpaid

  • Overdue

  • Cancelled

  • Refunded

???? PAID

✅ You have successfully paid this invoice.
No further action is needed.

???? UNPAID

⚠️ This invoice has been issued but not yet paid.

• Check the due date and pay before it expires to avoid service suspension.

• Click View Invoice > Pay Now to complete the transaction.

???? OVERDUE

❗ This invoice is past its due date.

• Your service may already be suspended.

• Pay immediately to restore access and avoid late fees.

• Contact support if you need assistance or payment arrangements.

???? CANCELLED

This invoice was voided — usually because the service was cancelled before payment or reissued with corrections.
✅ No action required.

???? REFUNDED

This invoice was previously paid but has since been refunded either partially or in full.
Check your email or transactions for refund confirmation.

???? TIP: Automate to Avoid Overdue Invoices

• Enable Auto-Pay under Billing > Payment Methods

• Turn on Email Reminders under Account Settings to stay informed

ℹ️ Still Confused?

If you’re unsure about a specific invoice, feel free to open a support ticket and our billing team will clarify everything for you.